Leadership in an ever-changing world

Law At Work is leading the way in advising businesses how to build on the massive changes we have seen in the workplace in the past couple of years.  In this article, Heidi Gibaut, the group managing director of Law At Work, discusses the challenges and some of the solutions that businesses need to embrace.

It is not easy trying to keep up the pace of change.  While the world seems to be reeling from one crisis to another, the work landscape that we were familiar with up until the pandemic has dramatically changed.

Despite plenty of commentary about how we would all get sick of working from home, even if it was only for part of the week and would be hankering after what we were familiar with, businesses have been making some radical changes to their work culture and working environments.  By and large, people have come back to the office.  The real challenge, though, is convincing them to stay.

In some, but not all cases, the change has proved to be a breath of fresh air.  Workforces no longer feel the need to dress smartly.  Junior employees are finding themselves sharing a breakout space or coffee with the chief executive.  Flexible working means exactly that and is no longer frowned upon.

Some businesses have scrapped the whole concept of annual leave, trusting their staff to do the work they need to when they want and not taking advantage of the new system.  Others are toying with the idea of a four-day working week.


Some of this might seem bewildering to those used to a certain way of doing things and that’s why it is important that leaders tread a careful path through this new and changing landscape.

But, remember, it wasn’t that long ago that when it came to staff and staff issues.  HR was all that we knew.  People strategies existed but the mindset of leaders and HR had to change to create a shift away from rules to reflect the more people-centric approach based on values and principles to attract, promote and enhance the working lives of all.

The shift is happening because HR headers now have a seat at the top table.  They are viewed by chief executives as being as important as sales, customer experience and product development.  And, reflecting that new and deserved promotion in the company hierarchy, they are driving change by listening to employees, mirroring best practice elsewhere and making sure the employee experience is as good as it can be.


It all comes down to some of the basic needs that all employees require.  It is an obligation to our people to engage and ensure their needs are met.  That approach helps to build trust and that is why businesses that will do well are adopting what I am calling an HF or Human First, mindset.

To create a workplace that has HF at its heart, you need to create a culture of diversity and inclusion that recognises each human life.  Its talents, skills and achievements, and shouts loud about the successes.

Organisations which adopt an HF mindset are more likely to have improving financial results, greater productivity and sustained growth.


Everyone know what a sports coach is, but not many know that it’s also a tried and tested skill used by business leaders all over the world, it’s not something that is often talked about but businesses that have a positive and supportive environment tend to be the ones where people stay.

That supportive and environment can be facilitated by a coaching culture.  That’s one where the coach, be that a more senior member of staff or a colleague, helps a team member reach a solution to a problem or issue on their own.  They are not there to tell you what to do.  The process works because coaches are interested in the ongoing development of the person they are helping and not simply solving the task that’s in front of them.  That’s why it is becoming a popular way for business leaders to better support their employees in this ever-changing environment.

Coaching has become a recognised and sought-after skill for business leaders and with all the benefits it brings, coaching should become an integral part of how an organisation function.  It infuses meetings, presentations, practices and processes and is part of business as usual as opposed to something additional that manager’s must do ‘on top of ‘ their role.

The benefits that employees are seeing and, in some cases demanding, would not have seen the light of day five years ago and change of this magnitude must be carefully managed.  Leaders need to embrace bottom-up thinking, where staff are feeding back ideas that will transform the way you operate and perform as a business.

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