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Conflict Resolution

29 March @ 9:30 am - 11:30 am


Who needs this training?

All care staff working in the care industry who may be confronted by someone who is hostile or angry and requires sensitive de-escalation.


Why is this training required?

This training is described by Jersey Care Commission, (“JCC”), in their care standards, as a statutory and mandatory training requirement for staff working within the care industry.


Learning Outcomes

    • Recognise common causes of conflict, warning and danger signs.
    • Understand different styles of communication in order to resolve the conflict.
    • Know how to conduct real-time personal safety risk assessments.
    • Understand the principles for de-escalating the conflict.
    • Gain a range of skills to reduce and manage angry and aggressive behaviour.
    • Understand the use of ‘reasonable force’ as a last resort.


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29 March
9:30 am - 11:30 am
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Law At Work Learning Academy
22-24 Seale Street
St Helier, Jersey JE2 3QG United Kingdom
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01534 887088
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Law At Work
01534 887088
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