Who needs this training?

All care staff working in the care industry who may be confronted by someone who is hostile or angry and requires sensitive de-escalation.

Why is this training required?

This training is described by Jersey Care Commission, (“JCC”), in their care standards, as a statutory and mandatory training requirement for staff working within the care industry.

Learning Outcomes

• • Recognise common causes of conflict, warning and danger signs.
  • Understand different styles of communication in order to resolve the conflict.
  • Know how to conduct real-time personal safety risk assessments.
  • Understand the principles for de-escalating the conflict.
  • Gain a range of skills to reduce and manage angry and aggressive behaviour.
  • Understand the use of ‘reasonable force’ as a last resort.