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Conflict Resolution

10 November 2023


Who needs this training?

This course is suitable for both registered and support staff working within the care industry.

Why is this training required?

The aim of this course is to recognise different aspects of conflict that care staff may encounter and to understand and be confident in diffusing the conflict.  CPD Accredited.


Learning Outcomes

    • Recognise common causes of conflict, warning and danger signs.
    • Understand different styles of communication in order to resolve the conflict.
    • Know how to conduct real-time personal safety risk assessments.
    • Understand the principles for de-escalating the conflict.
    • Gain a range of skills to reduce and manage angry and aggressive behaviour.
    • Understand the use of ‘reasonable force’ as a last resort.


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10 November 2023
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Law At Work Learning Academy
22-24 Seale Street
St Helier, Jersey JE2 3QG United Kingdom
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01534 887088
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Law At Work
01534 887088
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